Support services for foreign companies in Estonia
In the day-to-day operations, companies face various tasks that do not belong to their core business but still require organisation and responsibility. These may include premises-related matters, technical support, warranty cases, communication with partners, or everyday practical activities that consume time and resources.
We offer a flexible model in which we integrate into the company’s workflows exactly to the extent needed. We take responsibility for tasks that require on-site attention or regular coordination, without the client having to create separate positions or an administrative unit. The service enables the required functions to be covered quickly and professionally, while allowing the company to maintain its focus on core activities.
Europe’s leading manufacturer of sanitary ware and bathroom furniture
The client is Europe’s leading manufacturer of sanitary ware and bathroom furniture, which does not have an official representation in Estonia. Since 2020, we have supported the company in building and operating a local service and support system.
- Challenge: the company did not have its own service network in Estonia and needed to create a functional system for handling warranty cases and customer support.
- Solution: we built an effective support model where sales representatives do not have to resolve warranty issues themselves. The reseller forwards the customer’s request to us, after which we communicate directly with the factory, assess the situation, and, if necessary, arrange a technician visit to the customer. We established a clear system for handling warranty cases, developed procedures for storing and using spare parts, and trained our own technical specialists to provide professional and fast service without requiring the customer to disassemble the product or return it to the store.
- Result: a unified service network operates in Estonia, supporting both private customers and larger developers. The company can operate in the Estonian market without opening a separate local office, relying on a trusted local partner.
Main service areas
On-site support and operational coordination- Establishing a local point of contact and managing daily operations
- Launching and ensuring the operation of a branch or representative office
- Cooperation with building management, security services, and technical service providers
- Implementing the company’s workflows and standards on site
- Property consultant services
Technical support- Setting up a system for handling customer enquiries
- Organising technical support and managing related processes
- Establishing a system for storing and managing spare parts
- Training and guiding the technical team
Daily support services- Cooperation with partners, suppliers, and resellers
- Customer communication and practical problem-solving
- Coordination of documentation and information exchange
- Day-to-day support for logistical and organisational matters
